CX-Led Growth: Learnings from Analyzing 4,600 Early-Stage Companies

A talk by Adam O'Donnell
Venture Capital Consultant, Techstars

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About this talk

We reviewed 4,600 early-stage companies to see how CX tactics/strategies at high-growth companies were different from slower growth startups. The data shows that while there is no one-size-fits-all approach, startup success stories have one thing in common: the ability to provide more holistic support to customers from the beginning. Founders and CX leaders will walk away with tactical steps to implement into their CX immediately.

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